m&ms487

Today was definately a bad day. I worked from 10:45-7:15pm and there were tons of mean people. I was about on the verge of crying the whole day because one customer after another treated me like shit. There was an old man that came up to the counter and said "You charged me wrong," and marked off three items on his receipt that he didn't think rang up correctly. Of course, I thouroughly investigated it, and called the grocery department. He was wrong on all of them, he got the wrong kind, the wrong size, and looked a wrong sign. When i explained to him why each of his items was correct, he looked at me like I was the stupidest person in the entire world and then grabbed his receipt out of my hands and tromped away.

Then there was the Michigan Scanning Award lady. She got this doll that had a clearance sticker on it for 5.50. It said "originally 7.99, now 5.50," the only problem was, the item was originally 9.99, and rang up accordingly at 30% off to 6.20. I was sure that she must have switched the sticker, because that usually doesn't happen, so I said, and as follows:
"Hi, can I help you?"
"Yeah, this rang up wrong."
"Okay, let me see. Oh, this is the wrong sticker, were there more back there like this?"
"Yeah, there was another one right next to it" (she said this annoyed)
"Oh, Okay, well, let me call back there real quick and see what's going on."
And I processed the transaction while I was on the phone trying to get the guy back there to look for more so we could fix it and see if she was lying, but he couldn't find them.
"Did you want that back on your credit card?"
"Yeah, and you owe me five bucks"
"I know, you received the Michigan Scanning Award, so there is going to be extra money. Did you want that in cash or on your card?"
"On my card"
"Do you have it with you so I can put it back on there?" (we need the account number to put it back on)
I hung up with the guy from Toys.
"There you go, you're all set, six whatever has been credited back to your card"
"You owe me more money."
"Umm, actually, the difference was x amount, and here is the five dollars for the award" (I point it out on the receipt)
"You didn't give it to me"
"Yes, I did, it's right here" (I point again).
At this point I'm getting pretty pissed, so I walk away before I say anything else, plus I had to get on the computer to look up the item to see if we had any left.

So...at seven, fifteen minutes before I had to leave, I got called into the manager's office.
Manager- "I had a complaint about you, what can you tell me about a lady with a price adjustment"
Me- "Oh, that lady, yeah, she was really mean, and kept telling me I owed her more money, and I gave it to her, but she was mean to me"
"Well, I've called you in here because she said you were rude and that's not the first complaint I've gotten about you. That's actually the third where they said you were rude and snotty. Yeah, they all said you were snotty."

And he presents the following paper that I have to sign that goes into my permanant Meijer file:

Michelle, on 7-22-07, we received a complaint from a customer you waited on at the Service Desk. This customer said that you were very rude and snotty when confronted with a problem she had with an overcharge. Please realize that customer service is our top priority, and that it is your job to handle these delicate situations with tact. Additional incidents of this nature will result in further discipline up to and including termination"


So i signed the damn piece of paper (and I got to keep a copy for fond memories) and left the office, went into the bathroom and balled my eyes out. I was still crying when I left, and until about ten.

I'm just so frustrated. I did absolutely nothing wrong (I have a co-worker that was there when I was "rudely" helping the lady that backs me up saying that I was nothing but professional), and I get in trouble. This might even affect my transfer to the Mt. Pleasant Meijer that I'm relying on.

I was not rude. I may not have acted like her best fucking friend, but I was not rude. I might have been short with her because she was insulting my intelligence. Hmm. There's a thought.

Whatever. I almost wanted to go back and tell my manager to go fuck himself and quit, but unfortunatly, I need my job because I need the money for rent. I am so fed up with people.

Friday a guy threw his change at me because I had to call return checks to make sure it was okay to cash his payroll check (because the company was on a do not cash list). I made him wait like seven minutes because I was on hold. HE THREW HIS CHANGE AT ME!!!!

I do not deserve to be treated like a piece of shit, and then get blamed for being rude when I wasn't. Especially for a job that screws me over at every turn. I lost all my seniority because I went on educational leave to go to school. I kept my seniority to get my benefits, but I can't get those because I don't work enough because I don't have enough seniority to get enough HOURS!!! I've worked there for three fucking years and I make fucking minimum wage, the same amount that any person getting hired in gets....

I'm just so fed up with people fucking me over every fucking day.

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